Measuring Building Performance Enhances user experience

RICS, Property Journal (2024) | Retrofitting, Information, Technology

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The commercial office landscape is undergoing rapid transformation, driven by evolving employee expectations, technological advancements, and the increasing acceptance of flexible work arrangements. In response, property managers are placing greater emphasis on occupant experience and operational excellence.

In order to address these demands, industry leaders are adopting structured performance frameworks such as IBOS (RICS) and RISE (Savills). These systems utilize detailed scorecards and checklists to evaluate building operations, sustainability, and service quality. The RISE app is a tool that has been developed for the purpose of streamlining assessments and supporting continuous improvement.

Integrating these frameworks with established certifications like BREEAM and WELL allows property owners to enhance asset value, attract tenants, and ensure their buildings meet the needs of today's workforce. This approach offers a scala…